Effective as of July 8, 2024

Empath Dispatch LLC, (“Empath Dispatch” or “US” or “We”) respects and upholds your privacy. This policy will help you understand how we collect, use, and share your personal information.

What information do we collect?

We only collect the information you provide to us when filling out our contact form and carrier agreement.

Business Information: Your name, company name, phone number, email address, and MC/DOT number.

Transaction Information: We do not process your credit card information directly but we do use Quickbooks to process all of our invoices/payments.

Feedback: Information that you provide when you contact us with questions or feedback.

What information is automatically collected?

Log Files: These files log visitors when they visit websites. All hosting companies do this and it is a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track users' movement on the website, and gather demographic information.

Cookies and Web Beacons: These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your browser options. If you would like to know more detailed information about cookie management with specific web browsers can be found on the browsers' respective websites.

What information is collected by Third Parties?

Although we manage our social media pages via Instagram and Facebook, when you visit both third-party servers through links from our website, they are under their individual company’s privacy policy.

To gain more information as to how each company collects/shares your personal information, we recommend directly reaching out to Instagram and Facebook.

How do we use your information?

We use the information we collect in various ways, including:

• Provide, operate, and maintain our website.

• Improve, personalize, and expand our website.

• Understand and analyze how you use our website.

• Develop new services, features, and functionality.

• Communicate with you either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

• Send you emails

• Protect our rights and those of our customers to prevent, investigate, or provide notice of fraud or criminal activity.

How do we share your information?

Freight Brokers: In connection with your use of the Service as an owner, driver, or manager of a trucking business, we may share your personal information with freight brokers to match you to freight opportunities and loads that we believe you may be interested in.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms of Use.

Your Privacy Rights

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's data disclose the categories and specific pieces of personal data that a business has collected about consumers.

• Request that a business delete any personal data about the consumer that a business has collected.

• Request that a business that sells a consumer's personal data, not sell the consumer's data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please send an email to contact us.

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to request copies of your personal data.

• The right to request that we correct any information you believe is inaccurate. Also, the right to request that we complete the information you believe is incomplete.

• The right to request that we erase your personal data, under certain conditions.

• The right request that we restrict the processing of your personal data, under certain conditions.

• The right object to our processing of your personal data, under certain conditions.

• The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please send an email to contact us.

Children’s Privacy

Our Services are not intended for children and we do not collect personal information from them. To us, children are anyone who is under 18 years old. We strongly encourage parents and guardians to observe, participate in, and/or monitor their children’s online activity. If you think that your child provided this kind of information on our website, we recommend you contact us immediately and we will do our best to promptly remove the information from our records.

Privacy Policy Changes

At our discretion, if we decide to make any changes to this policy we will make sure to add the updated date at the top of this page to let all of our customers know that changes have been made.

How to Contact Us

If you have any questions or concerns, please do not hesitate to reach out to us via email or use the contact form listed under the “Contact” tab on our website.